30-day money-back guarantee
PORTAL Local Partner offers a 30-day money-back guarantee on all paid subscriptions and advertising packages. If you are not satisfied with your purchase, you may request a full refund within 30 days of the original transaction date.
How to request a refund
All payments are processed by our Merchant of Record, Paddle.com. Refunds are also issued by Paddle. To request a refund:
- Visit paddle.net and locate your order using the email used at checkout.
- Open the order and select "Request a refund".
- Alternatively, email us at contact@portallp.com with your order ID and we will forward the request to Paddle on your behalf.
Processing time
Approved refunds are issued back to the original payment method. Funds typically appear within 5–10 business days, depending on your bank or card issuer.
Subscription cancellations
You can cancel a subscription at any time from your account dashboard or via the customer portal link in your billing email. Cancellation stops future renewals immediately; you retain access to paid features until the end of the current billing period. For refunds of the most recent charge within the 30-day window, follow the steps above.
Advertising packages
Banner and advertising packages are eligible for a full refund within the 30-day window if the campaign has not yet been activated. Once a campaign is live, refunds may be pro-rated based on the unused portion of the campaign period, at our reasonable discretion.
Local licence (franchise) fees
Setup fees for the local licensee programme are refundable within the 30-day window, provided that no exclusive territory has been formally assigned and onboarded in your name. Recurring monthly fees follow the standard subscription rules above.
Paddle Buyer Terms
Refund handling is also governed by the Paddle Refund Policy and Paddle Buyer Terms. Statutory consumer rights in your country of residence (such as the EU 14-day right of withdrawal) always apply in addition to this policy.
Contact
Questions about refunds? Email contact@portallp.com — we typically respond within one business day.