1. Who we are
These Terms & Conditions ("Terms") govern your use of the services provided by PORTAL Local Partner ("PORTAL LP", "we", "us", or "our"), a local business directory and discovery platform operating worldwide. By accessing or using our website, mobile experience, or any related service (collectively, the "Service"), you enter into a binding agreement with PORTAL Local Partner.
2. Acceptance of terms
By creating an account, browsing, listing a business, purchasing an advertising package, applying for a local licence, or otherwise using the Service, you confirm that you have read, understood, and agree to be bound by these Terms. If you are acting on behalf of a company or organisation, you represent that you have authority to bind that entity. If you do not agree, you must not use the Service.
3. The service
PORTAL Local Partner provides a multilingual local discovery platform that allows end users to search for, save, and review local businesses, and allows businesses to register profiles, publish offers, run advertising campaigns, and manage subscription plans. Additional services include the regional licensee/franchise programme and the Tatu AI assistant.
4. Accounts and credentials
You are responsible for keeping your login credentials confidential and for all activity occurring under your account. You agree to provide accurate, current, and complete information and to keep it updated. Notify us immediately of any unauthorised use of your account.
5. Acceptable use — misuse prohibited
You agree not to misuse the Service. In particular, you must not:
- use the Service for any unlawful, fraudulent, or deceptive purpose;
- send spam, phishing, or unsolicited commercial communications;
- infringe any intellectual property, privacy, or other right of any party;
- upload malware, viruses, or any harmful code;
- probe, scan, scrape, or interfere with the security or integrity of the Service;
- impersonate any person or entity or misrepresent your affiliation;
- publish false, misleading, or defamatory business information.
6. Intellectual property
The Service, including all software, source code, design, branding, trademarks, documentation, the Tatu assistant persona, and aggregated data, is and remains the exclusive property of PORTAL Local Partner and its licensors. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service in accordance with these Terms and the plan you have selected. No other rights are granted. Reverse engineering, redistribution, resale, or circumvention of technical limits is prohibited.
7. User content
You retain ownership of the content you submit (business descriptions, photos, logos, reviews, offers, etc.). By submitting content, you grant PORTAL Local Partner a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, translate, and display such content solely as needed to operate and promote the Service.
8. Payments, billing and subscriptions — Merchant of Record
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
Payments, billing cycles, automatic renewals, taxes, currencies, invoices, cancellation mechanics, and refund processing are governed by the Paddle Buyer Terms. Subscription plans renew automatically at the end of each billing period at the then-current price unless cancelled before renewal. You can manage or cancel your subscription at any time via the customer portal accessible from your account.
9. Service level and warranty disclaimer
The Service is provided on an "as is" and "as available" basis. We do not warrant that the Service will be uninterrupted, error-free, secure, or free from viruses, or that any information displayed (including third-party business data, AI-generated answers, distances, or routes) will be accurate or complete. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.
10. AI assistant (Tatu) disclosure
The Tatu assistant uses third-party AI models. Outputs may be inaccurate, incomplete or outdated and must not be relied upon as professional, legal, financial, medical, or regulated advice. You are responsible for verifying any information before acting on it. We may filter, restrict, or refuse outputs at our discretion to protect users and the platform.
11. Limitation of liability
To the maximum extent permitted by applicable law, PORTAL Local Partner's aggregate liability arising out of or relating to the Service shall not exceed the fees you paid to us (or to Paddle on our behalf) in the twelve (12) months preceding the event giving rise to the claim. We exclude liability for indirect, consequential, special, incidental, or punitive damages, including loss of profits, revenue, data, goodwill, or business opportunity. Nothing in these Terms excludes liability for fraud, death, or personal injury caused by negligence where such exclusion is not permitted by law.
12. Indemnity
You agree to indemnify and hold PORTAL Local Partner harmless from any claim, loss, liability, or expense (including reasonable legal fees) arising from your content, your use of the Service in breach of these Terms, or your violation of any law or third-party right.
13. Suspension and termination
We may suspend or terminate your access to all or part of the Service, with or without notice, in the event of: (a) material breach of these Terms; (b) non-payment of fees; (c) suspected fraud, abuse, or security risk; (d) repeated or serious policy violations; or (e) where required by law. Upon termination, your right to use the Service ceases. We may retain or delete your data in accordance with our Privacy Notice and applicable retention obligations.
14. Changes to the service or these terms
We may modify the Service or these Terms at any time. Material changes will be notified through the Service or by email. Continued use after the changes take effect constitutes acceptance.
15. Assignment and force majeure
You may not assign these Terms without our prior written consent. We may assign them in connection with a merger, acquisition, or sale of assets. Neither party will be liable for delays or failures caused by events beyond reasonable control (force majeure).
16. Governing law and disputes
These Terms are governed by the laws of England and Wales. The courts of London, United Kingdom shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, without prejudice to any mandatory consumer rights you may have in your country of residence.
17. Contact
Questions about these Terms can be sent to contact@portallp.com. For payment, billing, refund, or invoice queries, please contact Paddle at paddle.net.